Frequently Asked Questions

Sales FAQs

• 1. Can I get a free trial of Apeaksoft software before purchase?

  Yes. Most of Apeaksoft software support Try-before-Buy. You can download the free trial version (partial functions) to test whether our software meets your demand. If the trial version works well and you want to enjoy full features, we recommend that you buy the full version.

• 2. What license options do you offer?

  Generally speaking, for personal use, there are 1 Month license/1 Quarter license/1 Year license and Lifetime license available on our website. License can be used on 1 Windows/Mac computer. There is also Multi-user license available. You can find the detailed pricing plans on each product's order page.

• 3. How do I cancel my subscription?

  Currently, Apeaksoft cooperates with 2 purchasing platforms: MyCommerce and Paddle.

  To cancel the subscription order of MyCommerce, please follow the detailed guide below.

  Step 1. Please click this link: https://account.mycommerce.com/

  Please log in with your own account. Please note that you need to log in with the email address you used to purchase the software. Then you can cancel the renewal by following instructions.

  Note: If you do not have a password, please click "Request Login/Password", then enter your order email and click Send Data button.

  

  Then you will receive an email instructing you to reset your password. After that you can log into your account with your user ID and new password.

  Step 2. After you log in successfully, choose the order need to be canceled.

  

  Step 3. Click Cancel subscription and click Yes when the confirmation message pops up.

  

  Step 4. Then you will see the window below to tell you that the subscription has been cancelled.

  

  To cancel the subscription order of Paddle, please follow the detailed guide below.

  Step 1. Click the link in order confirmation e-mail you received or the renewal reminder e-mail.

  Please note that you need to click the link in the email directly, do not copy the link to your browser to open it.

  

  Step 2. Then click "here" button, you will enter the communication window.

  

  Step 3. Send "cancel subscription", Paddle will send you the link, click the link, you could cancel the renewal by yourself.

  

  If you have any problem to cancel the subscription by self, please feel free to contact our support team: support@apeaksoft.com for further help.

• 4. How to join in Apeaksoft Member Center for more promotions and rights?

  You can create a new account in our Member Center from this page: https://account.apeaksoft.com/.

• 5. Is it safe to place an order from Apeaksoft?

  Yes, it's absolutely safe. All your data on Apeaksoft.com will be guaranteed and protected by us. All your privacy and financial/personal info will be valued and protected with SSL security.

• 6. Why was the price I charged more than the price listed on the website?

  We only charge the price as listed on our website, the extra part of the price should be the tax fee.

• 7. What if I purchased the wrong software?

  Please contact Apeaksoft support team (email to support@apeaksoft.com), we will exchange the correct product for you.

• 8. What's your refund policy? How do I apply for a refund if I am not satisfied with the purchase?

  Apeaksoft offers a 30-day Money Back Guarantee. Orders can't be canceled after the expiry of 30 days. If there is any quality problem with Apeaksoft software within 30 days, just feel free to contact us for refund. You can check Apeaksoft Refund Policy to learn more details.

• 9. When can I get my money back after the refund request is approved?

  Generally, it will take 3-7 working days to receive the refund after the refund request is approved. It may take longer during holidays. If you didn't receive the refund for a long time, please contact us at support@apeaksoft.com to check your refund status.

• 10. Can a free-download customer enjoy customer support?

  Of course yes. Apeaksoft provides free customer service for both free trial users and paid users. If you have any technical problems when trying our software, just feel free to contact us for assistance. We will get back to you within 24 hours (working days) or 48 hours (weekend).

• 11. Why I don't receive the registration code after placing an order?

  Generally speaking, when an order is placed, customers will receive an order confirmation email with the registration code within 2 hours. If you didn't find it in your inbox or spam folder, please contact Apeaksoft support team by sending an email to support@apeaksoft.com for further help.

• 12. What payment methods do you support?

  We support mainstream payment methods, including PayPal, Wire transfer, JCB, Discover, American Express, VISA/MasterCard etc.

Technical FAQs

• 1. What if registration fails?

  The registration failure may be caused by different reasons. Whenever you failed to register Apeaksoft software, please contact us at support@apeaksoft.com with the relevant screenshot of error page, we will reply to offer help as soon as possible.

• 2. Can I use the software on another computer if I purchased the single license?

  If you purchased a single license, that means you can only use the program on one computer. If you used the single license on another computer, you would get Error 4104. You need to buy this program again to get a new registration code if you need to use the program on more than one computer.

• 3. What to do if I have a technical problem with Apeaksoft software?

  Whenever you have a technical problem with our software, please send an email to support@apeaksoft.com telling us the problem with details, we will offer further help as soon as possible.